Great Plains’ note taking system is an annoyance at best. While they’ve expanded it so that you can attach notes to just about everything (customers, invoices, vendors, items, etc) each note is stored as a 32K text entry — If you are at the limit, you’ve got to delete something else to add more. If someone inadvertently wipes out a note, it’s gone. In fact this problem is so bad I’ve had to write a note archiving and diff tool so that I can recover “lost” notes.
Microsoft needs to fix this archaic note taking system. What should be done is that each new entry in the note should be stored as an individual entry, along with the date/time that note was entered and who entered the note. When notes are displayed, it should show them in reverse chronological order (newest on top) with the date/time and note text. There should be security for editing and deletion of notes. Adding notes should be available to anyone with permissions to view the data. The entry should also show if the entry had been edited, when and by who.